Privacy Policy
At Osteria Toscana Belle Arti, located at 45 Via della Vigna Nuova, Florence, Tuscany, 50123, Italy, we are committed to protecting the privacy and security of your personal information. This policy describes how we collect, use, and share information gathered through our site and services, including dine-in reservations, takeaway and delivery orders, catering inquiries, private dining bookings, and general interactions with our online platform.
Information We Collect
We collect various types of information when you interact with our service:
Information you provide directly to us:
This includes information you give us when making a reservation, placing an order for takeaway or delivery, inquiring about catering or private dining, signing up for newsletters or promotions, contacting us through forms on our site, or otherwise communicating with us. This information may include details necessary to provide the service, such as your name, contact details (though we will only retain physical address contact details as described in this policy), reservation details, order details, dietary restrictions, and payment information.
Information we collect automatically:
When you visit our site, we may automatically collect certain information from your device or browser. This can include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. We may also collect information about your interactions with our site, such as the pages you visit, the links you click, and search terms used. This information is typically collected through cookies and similar tracking technologies. Please note that while we use these technologies to improve our site and services, specific details regarding cookies will be handled separately or described in a dedicated policy.
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services, including:
To process and manage your reservations, orders, and inquiries.
To provide you with the restaurant services you request, such as facilitating dine-in, takeaway, or delivery.
To communicate with you about your bookings, orders, or any issues related to our services.
To process payments for services rendered.
To respond to your questions, comments, and requests.
To improve our online platform, services, and customer experience.
To send you marketing communications, subject to your preferences and applicable law.
To detect and prevent fraud and other illegal activities.
To comply with legal obligations.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Necessity for the performance of a contract: To provide the services you have requested, such as managing your reservation or order.
Legitimate interests: For purposes such as improving our services, marketing (where not based on consent), preventing fraud, and managing our business operations, provided these interests do not override your data protection rights.
Consent: Where you have given us explicit consent for specific processing activities, such as sending you marketing emails. You have the right to withdraw your consent at any time.
Compliance with legal obligations: To meet our legal and regulatory requirements.
Sharing Your Information
We may share your information with third parties only in the following circumstances:
With service providers: We may share information with third-party vendors and service providers who perform functions on our behalf, such as payment processing, website hosting, and online booking platforms. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
For legal reasons: We may disclose your information if required to do so by law, in response to a legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
In the event of a business transfer: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
We do not sell your personal data to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no security system is completely impenetrable, and we cannot guarantee the absolute security of your data transmitted to our site.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include the length of our relationship with you, the nature of the information, and our legal obligations.
Your Data Protection Rights
Under applicable data protection laws, including the GDPR, you have certain rights regarding your personal data:
The right to access: You have the right to request access to the personal data we hold about you.
The right to rectification: You have the right to request correction of inaccurate or incomplete personal data.
The right to erasure: You have the right to request the deletion of your personal data under certain conditions.
The right to restrict processing: You have the right to request the restriction of processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to the processing of your personal data under certain conditions.
The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw it at any time.
The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.
To exercise any of these rights, please contact us using the contact details provided below.
Cookies
Our site uses cookies and similar technologies to function effectively, improve user experience, and analyze traffic. By using our site, you consent to the use of cookies in accordance with this policy and, where applicable, a separate Cookie Policy.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us by mail at:
Osteria Toscana Belle Arti
45 Via della Vigna Nuova
Florence, Tuscany, 50123
Italy